Shipping & Returns
Everything you need to know about getting your order — and what to do if something isn't right.
Standard & Express
Delivery Speed
1–4 Hours
Order Processing
7-Day Window
Damaged / Defect Claims
All 36 States
Nationwide
Your Order Journey
Order Placed
Instant email confirmation sent
Order Processing
1–4 business hours
Dispatched
Tracking number sent via email
Out for Delivery
Real-time SMS notification
Delivered
Signature may be required
Shipping Zones & Estimated Delivery (ETA)
Estimated transit times across Nigeria for Standard and Express shipments.
| Zone / Location | Standard Delivery (ETA) | Express Delivery (ETA) |
|---|---|---|
Zone 1 (Lagos State) | Within 24 hours | GoFaster Express (48hrs) |
Zone 2 (Oyo, Ogun, Osun, Edo, Ondo, Ekiti) | 48 hours | GoFaster Express (Ibadan, Benin) |
Zone 3 (Abuja FCT, Delta, Enugu, Imo, Anambra, Abia, Benue, Plateau, Akwa Ibom, Cross River, Kano, Kaduna, Kwara, etc.) | 3–4 working days | GoFaster Express (Abuja, Kano, Jos, Uyo, Calabar, Enugu, Owerri, Ilorin) |
Zone 4 (Rivers/PHC, Sokoto, Adamawa, Gombe, Niger, Borno, Kebbi, Zamfara, Taraba, Katsina, Yobe, etc.) | 3–7 working days | GoFaster Express (Port Harcourt, Sokoto, Yola) |
Damaged or Defective Items Only
We take product quality and delivery care seriously. Returns or refunds are strictly accepted for items that arrived damaged from delivery or are defective / not working upon receipt.
⚠️ We do not accept returns or issue refunds for change of mind. All claims must be reported within 7 days of delivery.
Report Issue
Reach out via our Contact page or email within 7 days of delivery with your order number and photo/video proof of the defect or damage.
Keep Packaging
Keep the item in its original box with all included accessories and documentation for verification.
Return / Pickup
For confirmed transit damage or factory defects, we arrange return logistics or pickup at no extra charge to you.
Replacement / Refund
Once inspected and verified, we process an immediate product replacement or full refund within 3–5 business days.
Eligible for Replacement / Refund
- Item arrived broken, scratched, or physically damaged from the courier/delivery process
- Item is defective, faulty, or not working upon arrival
- Wrong item or missing pieces delivered due to our fulfillment error
- Reported within 7 calendar days of confirmed delivery with photos or video proof
Not Eligible for Return / Refund
- Change of mind or buyer's remorse (cannot buy and return simply because you no longer want it)
- Damage caused by customer misuse, improper handling, or unauthorized tampering
- Claims submitted after the 7-day delivery window has elapsed
- Items returned without their original packaging, accessories, or manuals
Questions about your order?
Our support team at KAIZEN ETHEREAL is ready to assist you Monday – Saturday, 9am – 6pm.